Technical Customer Service Representative

Get certified in a fast-paced, growing industry! Washington State currently has 2,600 open positions for customer service professionals in a call center environment. Learn how to troubleshoot incoming customer questions, maintain accurate electronic records and provide excellent leadership and customer service.

Program Highlights

  • Certificate earned in nine months
  • Hands-on lab
  • Practical experience
  • Courses in leadership and communication
  • Qualify to work with area employers such as Comcast, Frontier, PUD and Puget Sound Energy, many offering full-time positions with benefits
  • This certificate program is a path that leads to a Business Technology ATA Degree at EvCC. Students can then transfer to the CWU business program in IT & Administrative Management here at the University Center.

Key Characteristics

  • Attention to detail
  • Ability to organize information
  • Desire to work with people
  • Strong skills in writing, mathematics and touch system keyboarding are helpful

Learn More: