Dates: June 24, 2013 to May 1, 2016
Facilitators: Lisa Fritch
Leadership Team: Kathleen Watson, Associate Dean of Nursing
Participants: Dawn Richards, Bonnie January, Sarah Damp
Kaizen Team: Dawn Richards, Kimberly Crombie, William Frankhouser, Manfred Ehrlich, Kathleen Watson, Jeremy Brock
- Reduce document “touches”.
- Determine how the process will interface with the outside company that will be contracted to perform background and immunization checks.
- Utilize electronic processes to increase accuracy and availability of student information to staff and students.
- Define clear requirements and ensure entry process is transparent to students and staff.
- Students who complete application requirements will be able to monitor their application status throughout the screening process.
- Set standards and communicate process change to students to create trust and less frustration to students.
- Enhance the level of customer satisfaction by providing nursing program staff with the tools necessary to meet student needs and expectations.
Work Plan (Outcome):