EvCC Lean Event - Nursing Application

Dates: June 24, 2013 to May 1, 2016

Facilitators: Lisa Fritch

Leadership Team: Kathleen Watson, Associate Dean of Nursing

Participants: Dawn Richards, Bonnie January, Sarah Damp

Kaizen Team: Dawn Richards, Kimberly Crombie, William Frankhouser, Manfred Ehrlich, Kathleen Watson, Jeremy Brock

Goals: 

• Reduce document “touches”.
• Determine how the process will interface with the outside company that will be contracted to perform background and immunization checks.
• Utilize electronic processes to increase accuracy and availability of student information to staff and students.
• Define clear requirements and ensure entry process is transparent to students and staff.
• Students who complete application requirements will be able to monitor their application status throughout the screening process.
• Set standards and communicate process change to students to create trust and less frustration to students.
• Enhance the level of customer satisfaction by providing nursing program staff with the tools necessary to meet student needs and expectations.

Work Plan (Outcome): 

• Lean Action Plan Future State 

Documents: 

• Charter 
• Nursing Application Event Summary 
• Status Updates 
• Simple Risk Assessment - Future State Map 
• Kaizen Charter 
• PAM Charter Form